Política de envío
TRINIDAD & TOBAGO ORDERS
We offer complimentary shipping on all domestic orders over $900TT in Trinidad and Tobago. Expedited shipping is available for an additional fee.
US DOMESTIC ORDERS
We offer complimentary shipping on all domestic orders over $150 within the 48 contiguous United States. Expedited shipping is available for an additional fee. At this time we are unable to offer free shipping on orders over $150 to Hawai'i, Alaska, or Puerto Rico. Please note that we cannot ship to PO Boxes or any FPO/APO addresses.
We offer flat-rate international shipping - all orders should arrive at their destinations within 5-7 business days. Eligible returns will be accepted at the customer’s shipping expense. Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
In-Stock items take about 24 - 48hrs to process before shipping, excluding weekends.
Orders placed Monday - Friday after 2 PM EST will begin processing the next business day.
Orders placed on Friday after 2 PM EST or over the weekend will begin processing on the following Monday.
Orders are processed pending item availability and credit card verification. BENE CARIBE will contact you via email if there are any issues with your order.
BENE CARIBE does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:
- New Years Eve
- New Years Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Independence Day
- July 5th - the day after Independence Day
- Labor Day
- Thanksgiving Day
- Black Friday - the day after Thanksgiving
- Christmas Eve
- Christmas Day
Trinidad & Tobago Holidays
- Spiritual Baptist/Shouter Liberation Day
- Good Friday
- Easter Monday
- Eid al-Fitr
- Indian Arrival Day
- Feast of Corpus Christi
- Labour Day
- Emancipation Day (of Trinidad and Tobago)
- Independence Day
- Trinidad and Tobago Republic Day
All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.
We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at email@example.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. We do not currently offer Saturday shipping.
Standard shipping does NOT include insurance.
At the present time, BENE CARIBE is not able to ship to PO BOXES, APOS and FPOS.
Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.
ORDER CHANGES AND CANCELLATIONS
Should you want to change your order for any reason, we are happy to request a cancellation so a new purchase can be made. Address amendments may only be completed prior to your order shipping. Please note once your order has shipped, we will not be able to change or cancel your shipment with the courier.
We are unable to accommodate any adjustments or cancellations to Final Sale items once processed, including customized goods and sale merchandise.
For any questions regarding order amendments, please email firstname.lastname@example.org to discuss your options.
If an order is refused at delivery, you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.