Politique de remboursement
ORDERS PLACED AFTER NOVEMBER 27TH, 2021 ARE ELIGIBLE FOR EXTENDED RETURNS THROUGH JANUARY 14TH, 2022.
WE THANK YOU FOR YOUR PATIENCE AND IF YOU HAVE ANY QUESTIONS PLEASE EMAIL INFO@BENECARIBE.COM
PLEASE CLICK HERE TO INITIATE A RETURN OR EXCHANGE.
RETURNS
ORDERS PLACED AFTER NOVEMBER 27TH, 2021 ARE ELIGIBLE FOR EXTENDED RETURNS THROUGH JANUARY 14TH, 2022.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in their original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Once in stock, exchange orders will ship within 48 hours of the original item being received back.
In the event of a manufacturing defect, please email us at info@benecaribe.com within 48 hours of receiving your purchase.
We do not offer price adjustments.
US DOMESTIC RETURNS
You will be issued a pre-paid returns label once your order has been submitted into our returns portal and approved for return. Use the packaging included in your original purchase to send your item(s) back to us.
INTERNATIONAL RETURNS
We do not provide shipping labels for international returns. Please reach out to info@benecaribe.com for instructions on shipping your item back to us.
TRINIDAD & TOBAGO RETURNS
Please complete your return request into our returns portal. Once approved you will receive instructions for your return. Please contact us at info@benecaribe.com with any questions
Non-returnable items:
- Gift cards
- Items without the original label
- Intimate goods
- Any item not in its original condition or is damaged for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
- Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item in a different size, send us an email at benecaribe@gmail.com.